Privacy policy

Isles Tallow Privacy Policy 

Last updated: May 3, 2026

At Isles Tallow, your trust matters to us.

We created this brand from a deeply personal experience with sensitive, reactive skin. Because of that, we approach everything we do, including how we handle your personal information, with care, transparency, and respect.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase from us.

Who We Are

Isles Tallow operates this website and provides all related products and services (the “Services”).

Our store is hosted by Shopify, which enables us to offer a secure and seamless shopping experience.

The Information We Collect

We only collect information that helps us serve you better.

This may include:

Information You Provide

  • Name, email address, phone number
  • Billing and shipping address
  • Account details (if you create an account)
  • Messages you send us (e.g. customer support)

Order & Payment Information

  • Purchase history and order details
  • Payment confirmation (processed securely via Shopify and payment providers — we do not store full card details)

Technical & Usage Information

  • Device, browser, and IP address
  • How you browse and interact with our website
  • Cookies and similar technologies (to improve your experience)

How We Use Your Information

We use your information in a considered and minimal way:

To Fulfil Your Orders

  • Process payments
  • Deliver your products
  • Manage returns or exchanges

To Improve Your Experience

  • Remember your preferences
  • Recommend products suited to your needs
  • Improve how our website functions

To Communicate With You

  • Order updates
  • Customer support responses
  • Optional marketing (only if you opt in)

For Security & Legal Reasons

  • Prevent fraud
  • Comply with legal obligations
  • Protect our business and customers

Marketing & Communication

If you choose to hear from us, we may send:

  • Skincare guidance and education
  • Product launches
  • Exclusive offers

You can unsubscribe at any time using the link in our emails.

We will never overwhelm your inbox or sell your data.

Sharing Your Information

We only share your data when necessary to operate responsibly:

  • With Shopify (our ecommerce platform)
  • With trusted service providers (payments, delivery, analytics)
  • With marketing partners (only where permitted and relevant)

All partners are required to handle your data securely.

Shopify & Third-Party Processing

Our store is powered by Shopify, which processes certain data to enable your shopping experience.

This may include data used for:

  • Payments
  • Analytics
  • Personalised shopping experiences

You can learn more via Shopify’s Privacy Policy.

Cookies

We use cookies to:

  • Keep the website functioning smoothly
  • Understand how visitors use our site
  • Improve your browsing experience

You can manage cookie preferences through your browser settings.

Your Rights

If you are in the UK or EEA, you have rights over your personal data, including:

  • Accessing your data
  • Requesting corrections
  • Requesting deletion
  • Restricting or objecting to processing
  • Withdrawing consent at any time

To exercise any of these rights, simply contact us.

Data Security & Retention

We take appropriate steps to protect your information.

However, no system is completely secure, so we always recommend using secure networks when sharing personal information.

We only keep your data for as long as necessary to:

  • Provide our services
  • Meet legal obligations
  • Resolve disputes

Children’s Privacy

Our services are not intended for children, and we do not knowingly collect data from individuals under 16.

International Transfers

Your data may be processed outside the UK or EEA (for example, via Shopify). Where this happens, we ensure appropriate safeguards are in place.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements.

Updates will always be posted here with a revised date.

Contact Us

If you have any questions or requests regarding your data:

Email: info@islestallow.com
Address: 18 High Street Brentwood, CM14 4AB, U